Four pillars. One growth strategy.
Our Customer-Powered Growth Engine bridges the gap between bold promises and proven results.
Each of the four disciplines below is designed to power revenue acceleration, acquisition, retention, and expansion.
Voice of the Customer (VoC)
We turn feedback into insights, insights into action, and action into advocates. Our VoC services are built for activation and backed by measurement.
Lifecycle Tracking
VoC metrics track customer sentiment and health across the entire lifecycle, catching friction before it becomes churn.
Close-the-Loop ROI
We measure the direct business impact of listening to and acting on customer feedback.
Transactional Surveys
We measure Customer Satisfaction (CSAT) immediately following specific interactions.
Loyalty and Communities
We are with you every step of the way, from initial engagement to supporting and growing a thriving and productive B2B community.
Strategic Support
We provide weekly calls, 1-to-1 support, competitor analysis, and persona mapping.
Community Activation
We facilitate exclusive virtual events, VIP experiences, and rewards covering Swag, Aspirational, Networking, and Experiential (SANE) frameworks.
Awareness Campaigns
We use animations, social campaigns, newsletters, and internal workshops to spread the word and encourage active membership.
Customer Advocacy
Our powerful, predictable methodology identifies, recruits, activates, and celebrates your happiest customers.
Drive Acquisition
We lower customer acquisition costs and accelerate sales by leveraging positive feedback and referrals.
Expand Revenue
We embed customers into your ecosystem, increasing cross-sell and upsell opportunities.
Advocate Recruitment
We build tools, templates, and processes to design and launch your advocacy strategy.
Strategic Storytelling
We turn complex technical success into strategic, human stories that influence buying decisions with a flexible, hybrid approach to content generation.
AI and Human Integration
We combine the efficiency of AI with human interviewing and executive editorial oversight and polish.
Omnichannel Matrix
We instantly deploy modular web cards, banner copy, video scripts, and presentation slides.
Global Scale
We produce stories from all over the world, in any language, capturing narratives face-to-face or remotely.
Why inevidence?
Four disciplines, one team — and three decades of B2B customer marketing behind every engagement.
Deep experience
We have worked with global organisations of all shapes and sizes for over 30 years.
End-to-end support
Our in-house teams of writers, editors, designers, video experts, and experienced project managers have it all covered.
Global reach
With capabilities spanning 33 languages across 93 countries, we deliver anywhere and everywhere.
VCCP backing
We operate as a specialist agency within the powerful, multi-award-winning VCCP group.
Most clients start with one.
The smart ones run all four.
Combining these disciplines can transform individual customer touchpoints into a powerful, end-to-end engine for long-term growth.
Let's Talk